Inside Sales / B2B Call Center

Looking to grow your sales skills? 

Want to be part of a fun team-oriented setting?

Wish you could work for a stable industry leader that offers solid earnings potential?

Tired of driving all over chasing sales leads?

Then look no further! Travers Tool Company, Inc. is looking for energized, customer-focused professionals with a knack for sales to join our inside sales team.  

Great opportunity for anyone with tele-sales or customer service call center experience!    Bring your strong aptitude for sales and take advantage of full training, mentoring and coaching support that Travers Tool offers  

Utilizing our top-notch CRM and BI tools our Inside Sales professionals earn a strong base + commissions. Top performers can earn $85,000 or more per year.

Job Summary

The Inside Sales / Account Management Specialist will work as part of a team to provide exemplary service to our B-2-B customers and work to increase sales revenue through customer outreach; relationship building and renewal as well as identifying new opportunities for repeat sales and upselling.  

Responsibilities:

This position works as part of a collaborative and supportive customer service/sales team in our Duncan, SC call center.   Duties and accountabilities include but are not limited to:

• Utilizes the company’s CRM and BI tools drive customer outreach, repeat sales, upselling and tele-sales.
• Provides solution-based customer support by making outbound calls to customers to provide service and expand sales as well as answering inbound calls, emails.   
• Properly execute all CRM activities such as logging calls, emails, tasks and new opportunities.
• Learns and maintains knowledge of Travers Tool product lines to be able to offer the best solutions to customers.
• Works to become knowledgeable of entire Sales Lifecycle and demonstrate effective issue resolution, retention, and closing techniques.
• Develop ability to present multiple solutions to customers and emphasize the features of the products to highlight how they solve the customers problems across a variety of Travers Tool Co Products/Services.
• Meeting or exceeding daily and monthly targets with respect to call volume and margin sales.
• Drive revenue managing an assigned account deck and develop relationships with multiple contacts within that assigned account base.
• Identify new business opportunities to expand the scope of Travers Tool Co. products/services for your accounts and own these opportunities from lead to close.
• Accurately maintain ERP system data; enter quotes and orders as needed.

Qualifications

• Must LOVE tools!  Well maybe not ‘love’ tools, but at least be enthusiastic about learning our product lines (tools) and selling in an industrial B-2-B setting.
• Two+ years’ experience in Customer Service or Sales role.
  • Experience in B2B and/or call center preferred,
• Experience/Familiarity working with CRM and BI tools.
• Aptitude and drive to be successful in a sales-oriented role.
  • Ability to apply skills in customer relationship development, referral generation, upselling/cross-selling.
• Positive demeanor and interpersonal skills, likeability, active listening and communication skills.
• Pleasant phone voice with ability to engage customers in a positive way.
• Strong customer service skills with a passion for building and maintaining customer relationships.
• Good judgement and problem-solving skills with strong attention to detail.
• Solid organizational, time management and follow up skills.
• Minimum of high school diploma or GED.   Associates or Bachelor's preferred; or equivalent combination of education and experience.

Why Work with Travers Tool Company?

• Full training provided to ensure your success
• No limit on where you can take your career in the company: One of our successful sales professionals is now working as an in-house videographer!
• Teamwork is one of our core values, because we believe we win or lose as a team and view ourselves as an extension of your team.
• Our people are our greatest strength, and the heart and soul of Travers Tool. It is their talent, dedication, resourcefulness, ‘Can-Do’ attitude and Care for our customers, our communities, and each other, that differentiates us most from our competition and defines us as a company.
• Family owned = family atmosphere: We work hard but have fun together with ongoing events, such as cookouts and holiday parties.