Inside Sales

Duncan, SC

Inside Sales / B2B Call Center

Looking to grow your sales skills? 

Want to be part of a fun team-oriented setting?

Wish you could work for a stable industry leader that offers solid earnings potential?

Tired of driving all over chasing sales leads?

Then look no further! Travers Tool Company, Inc. is looking for energized, customer-focused professionals with a knack for sales to join our inside sales team.  

Great opportunity for anyone with tele-sales or customer service call center experience!    Bring your strong aptitude for sales and take advantage of full training, mentoring and coaching support that Travers Tool offers  

Utilizing our top-notch CRM and BI tools our Inside Sales professionals earn a strong base + commissions. Top performers can earn $85,000 or more per year.

Job Summary

The Inside Sales / Account Management Specialist will work as part of a team to provide exemplary service to our B-2-B customers and work to increase sales revenue through customer outreach; relationship building and renewal as well as identifying new opportunities for repeat sales and upselling.  


This position works as part of a collaborative and supportive customer service/sales team in our Duncan, SC call center.   Duties and accountabilities include but are not limited to:

  • Utilizes the company’s CRM and BI tools drive customer outreach, repeat sales, upselling and tele-sales.
  • Provides solution-based customer support by making outbound calls to customers to provide service and expand sales as well as answering inbound calls, emails.   
  • Properly execute all CRM activities such as logging calls, emails, tasks and new opportunities.
  • Learns and maintains knowledge of Travers Tool product lines to be able to offer the best solutions to customers.
  • Works to become knowledgeable of entire Sales Lifecycle and demonstrate effective issue resolution, retention, and closing techniques.
  • Develop ability to present multiple solutions to customers and emphasize the features of the products to highlight how they solve the customers problems across a variety of Travers Tool Co Products/Services.
  • Meeting or exceeding daily and monthly targets with respect to call volume and margin sales.
  • Drive revenue managing an assigned account deck and develop relationships with multiple contacts within that assigned account base.
  • Identify new business opportunities to expand the scope of Travers Tool Co. products/services for your accounts and own these opportunities from lead to close.
  • Accurately maintain ERP system data; enter quotes and orders as needed.


  • Must LOVE tools!  Well maybe not ‘love’ tools, but at least be enthusiastic about learning our product lines (tools) and selling in an industrial B-2-B setting.
  • Two+ years’ experience in Customer Service or Sales role.
    • Experience in B2B and/or call center preferred,
  • Experience/Familiarity working with CRM and BI tools.
  • Aptitude and drive to be successful in a sales-oriented role.
    • Ability to apply skills in customer relationship development, referral generation, upselling/cross-selling.
  • Positive demeanor and interpersonal skills, likeability, active listening and communication skills.
  • Pleasant phone voice with ability to engage customers in a positive way.
  • Strong customer service skills with a passion for building and maintaining customer relationships.
  • Good judgement and problem-solving skills with strong attention to detail.
  • Solid organizational, time management and follow up skills.
  • Minimum of high school diploma or GED.   Associates or Bachelor's preferred; or equivalent combination of education and experience.

Why Work with Travers Tool Company?

  • Full training provided to ensure your success
  • No limit on where you can take your career in the company: One of our successful sales professionals is now working as an in-house videographer!
  • Teamwork is one of our core values, because we believe we win or lose as a team and view ourselves as an extension of your team.
  • Our people are our greatest strength, and the heart and soul of Travers Tool. It is their talent, dedication, resourcefulness, ‘Can-Do’ attitude and Care for our customers, our communities, and each other, that differentiates us most from our competition and defines us as a company.
  • Family owned = family atmosphere: We work hard but have fun together with ongoing events, such as cookouts and holiday parties.